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How to manage user timeouts in Sage Enterprise Management (v6 and lower)


Description
  • How to manage user timeouts in Sage Enterprise Management .
  • Time Out Management
  • Parameters - TIMEHGUP1, TIMEHGUP2, TIMEHGUP3
Note: This article applies to Enterprise Management v6 and prior.
For Enterprise Management v7 and higher, see KB article 41016 below.


Resolution
Note: This article applies to Enterprise Management  v6 and prior.  For Enterprise Management v7 and higher, see KB article 41016 below. (41016)
  • The Parameters TIMEHGUP1, TIMEHGUP2, TIMEHGUP3 can be set at the User level
    • Parameter Definition tab of the User - under Module - Supervisor and Group - SES
  • Parameter - TIMEHGUP1
    • This is the time limit, in seconds, that the user has not used the keyboard before which a message is displayed indicating that a user disconnection is imminent. 
    • If nothing has been entered on the keyboard after a second time delay defined by the TIMEHGUP2 parameter, the user will be disconnected.
  • Parameter - TIMEHGUP2
    • This parameter is used to define the time delay, expressed in seconds, during which a message indicating that a user disconnection is imminent is displayed, for the reason that nothing has been entered on the keyboard during the disconnection time delay defined by the TIMEHGUP1 parameter (for a primary session) or the TIMEHGUP3 parameter (for a secondary session), while the user interface has been waiting for an entry.
    • If nothing has been entered after this second time delay, the user is disconnected
  • Parameter - TIMEHGUP3
    • This parameter is used to define an inactivity delay for the keyboard for a secondary session, expressed in seconds, after which a message indicating that a user disconnection is imminent will be displayed during a number of seconds expressed by the TIMEHGUP2 parameter.
    • If the user does not intervene during this second time delay to cancel the disconnection process, the secondary session is stopped.


Related resources
Error: Your convergence sessions have been closed because of timeout (How to manage timeouts in v7 and higher with Syracuse) 
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